Waldok answers, qualifies, books, and routes your inbound calls—so your team can stay focused on the work while every caller gets a professional response.
Outcome
✓Qualified lead captured
How it works
Waldok sits on your Twilio number, speaks naturally, and only acts on tools you approve.
Your published Twilio number routes through ConversationRelay — speech stays with Twilio.
The realtime gateway streams an LLM turn with your published AI agent version pinned.
Knowledge search, hours, service area, leads, booking, SMS, and transfer — never arbitrary numbers.
Transcript, outcome, and usage land in your dashboard for follow-up and audit.
Answers every call
Greet, qualify, check service area, and capture the lead while your techs stay on the job. Interruptions and natural turn-taking are handled on the voice path.
Knowledge you control
FAQs and website extracts go through a review queue. Live calls retrieve from published knowledge — not the open web, and not draft content you have not signed off.
Book · transfer · text
Check hours and coverage, create leads, book on Google Calendar, send transactional SMS, or warm-transfer to an approved escalation contact. The model never invents a transfer number.
Built for operators
Draft and publish AI agent configs with immutable snapshots. Multi-tenant isolation, usage ledger, retention controls, and an ops dashboard for calls, leads, and SMS.
Who it’s for
Cleaning
Inbound quotes, scheduling, and after-hours coverage without missing the ring.
HVAC
Inbound quotes, scheduling, and after-hours coverage without missing the ring.
Plumbing
Inbound quotes, scheduling, and after-hours coverage without missing the ring.
Roofing
Inbound quotes, scheduling, and after-hours coverage without missing the ring.
General contractors
Inbound quotes, scheduling, and after-hours coverage without missing the ring.
Waldok
Receptionist
Put an AI front desk on your number. Qualify, book, and hand off — with a full audit trail.